Frequently Asked Questions
Everything you need to know about shopping with Pets Drug Mart Canada.
What is the standard shipping time for orders within Canada?
We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days to arrive at your doorstep.
Can I return an item if it doesn't fit my pet?
Yes, we offer a 30-day return policy for most unworn and unwashed pet apparel. Please ensure all original tags are attached and the item is free of pet hair.
How do I determine the right size for my pet's clothing?
We provide a detailed size chart on every product page. We recommend measuring your pet's neck circumference, chest girth, and back length to ensure the most accurate fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your pet fashion products safe and non-toxic?
Absolutely. All our pet apparel and accessories are made from high-quality, pet-safe materials that are tested for durability and comfort to ensure your pet's safety.
Do you offer international shipping outside of Canada?
Currently, we focus on providing the best service to our Canadian customers and only ship within Canada. Please check back for updates regarding international shipping.